Client since 2025Pindrop Hearing Case Study
Pindrop Hearing is a leading independent audiology practice established in 2006, with clinics on Harley Street, Winchmore Hill, Chelsea (King's Road) and at Spire Bushey Hospital. The team specialises in hearing assessments, hearing aids, ear wax removal, paediatric audiology, tinnitus rehabilitation and vestibular (balance) testing — caring for thousands of patients across London and Hertfordshire.
"We were recommended Limitless when we were looking for a better way to track our marketing spend. We already had a system in place for managing our patients, but we had no solution for managing the full sales process or reporting on it properly. Limitless worked with us to integrate Zoho CRM with our practice management system so that customer details sync between the two, but the real value has come from what we can now see and report on. Previously, pulling together our key KPIs was a monthly task that took days of manual effort. Now we have real-time reports available at a glance, in one place. It has also given us the flexibility to dig into our marketing spend and return on investment in a level of detail that simply wasn't possible before. Beyond where we are today, we have a full roadmap in place for how we're going to get even more from Zoho. That includes moving to Zoho Marketing Automation, Zoho People and Zoho Desk, all of which will help us reduce our software spend across the business and bring everything into one place. Limitless took the time to understand how our business works and have given us a platform we can keep building on. We wouldn't hesitate to recommend them."
The Challenge
Pindrop already had a practice management system for patient care, but no way to manage the full sales process or report on marketing spend. Pulling key KPIs together took days of manual effort each month, making it difficult to understand return on investment in any real detail.
Our Solution
We integrated Zoho CRM with their practice management system so customer data syncs automatically between the two, and built real-time reporting that surfaces sales pipeline, marketing spend and ROI in a single view. The roadmap now extends to Zoho Marketing Automation, Zoho People and Zoho Desk — consolidating their software stack across the business.
Zoho Stack
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