What is the Diagnostic Day and what's included?
The Diagnostic Day is a standalone engagement for £1,000 + VAT. It includes three parts: first, we do a technical review of your existing Zoho setup before we meet. Then we spend a full day with your team (on-site or remote) to understand your end-to-end business processes, frustrations, and goals. Finally, we deliver a prioritised roadmap report showing exactly how to get from where you are now to where you want to be. If you then choose to subscribe to our ongoing service, we deduct the £1,000 from your first invoice — so it effectively becomes free.
How big is your team?
We're a specialist, growing team. We deliberately keep things focused so that you work directly with senior Zoho experts who genuinely know your business — not junior staff you've never met. Unlike larger consultancies where you might get handed off after the initial sales call, with us you'll be working directly with the people who understand your system inside out. We're actively expanding and have years of combined experience across the full Zoho platform.
Are you an official Zoho Partner?
Yes — Limitless is a Zoho Authorised Partner, with 20+ years of combined experience across the team. What sets us apart from many Zoho partners is that our business model isn't based on selling Zoho licences for commission. Our focus is entirely on supporting you in getting the most out of the Zoho platform you're already paying for — not upselling you on more licences you may not need. This means our advice is always in your best interest, not driven by sales targets.
How do you communicate with clients day-to-day?
We hold fortnightly video meetings with every client to review progress, unblock issues, and plan ahead. Between those meetings, all project communication happens through ClickUp, our project management tool. You get full access to your project board where we share video walkthroughs of completed work, progress updates, and comments. You can raise new requests, provide feedback, and track everything in one place. It's designed so you always have visibility of what we're doing without having to chase us.
Do you provide training for our team?
Yes. Training is a core part of what we do. There's no point building a brilliant system if your team doesn't know how to use it. We provide hands-on training as part of our onboarding process and whenever we roll out new features or automations. This can range from one-on-one sessions to team-wide workshops. We also provide video walkthroughs of new functionality so your team has reference material to come back to at any time.
What industries do you work with?
We work across a wide range of industries — from IT and telecoms to e-commerce, professional services, security, healthcare, education, and more. This cross-industry experience is actually one of our strengths: we can take best practices from one sector and apply them to another. Whether you're a four-person company or an 800-user organisation, our approach scales to fit your needs.
What does a typical first year look like with Limitless?
The first six months tend to be the busiest. After the Diagnostic Day, we work through your priority roadmap — this might include CRM improvements, marketing automation setup, analytics dashboards, data cleanup, and consolidating third-party tools into Zoho. After that initial burst, the relationship naturally settles into more of an ongoing support and enhancement mode. Some months will be busier (new initiatives, seasonal projects), others quieter. But you always have us on hand, and priorities can shift at any time to match what your business needs.