Zoho CRM - Zia Agents in Kiosk Studio Flows

You can now invoke a deployed Zia Agent directly as a native component inside Kiosk Studio flows in Zoho CRM, combining the agent's AI actions with the step-by-step structure of a Kiosk.

• A new Zia Agent component has been added to Kiosk Studio that connects to the APIs in the Zia Agent Studio platform, so any deployed agent can be called from the visual Kiosk builder.
• You can pass inputs from the active session to the agent, let it act, and use its outputs in later Kiosk screens.
• Agent inputs and outputs are reusable as fields in subsequent screens and decision components within the same Kiosk.
• Kiosks can only call agents that are already deployed; agents in draft mode are not available.
• Agents are built and managed only in Zia Agent Studio; Kiosks can call them but cannot build them.

Availability: Kiosk users on the Professional plan and above, provided Zia Agents are enabled on the same plan or higher.