Zoho Desk - Notification Preferences by Department

Agents can now control which departments trigger feed notifications, allowing them to focus on relevant activity streams.

• Agents working across multiple departments can enable or disable notifications from specific departments
• Notification preferences prevent irrelevant activity feed notifications from departments where the agent is not directly involved
• Disable notifications from departments where the agent is not actively responsible for taking action
• Note: Department notification preferences do not affect email notifications triggered by configured notification rules
• Helps agents manage notification fatigue and focus on their primary responsibilities

Availability: Available for users across all data centers