Zoho Desk - SalesIQ Live Chat Widget Upgrade

Zoho Desk is upgrading the SalesIQ live chat widget used across Desk, Help Center, and ASAP, with the new version rolling out from 18 May 2026 and the older version being deprecated on 15 May 2026.

• The new SalesIQ widget has a much smaller footprint, giving significantly faster loading times.
• The widget loads asynchronously so it does not affect overall website performance.
• Improved accessibility, including screen reader support and full keyboard navigation.
• Enhanced language handling for international audiences.
• From 18 May 2026, the embed code under Setup, Channels, Chat, Chat Settings will automatically display the new widget code, and existing embeds will pick up the new widget without manual changes.
• Live chat in Help Center and the ASAP widget will switch to the new SalesIQ widget automatically; no action is required.
• After 15 May 2026, the older widget will no longer receive bug fixes, performance improvements, compatibility updates, or new features. It may continue to function for a time, but capabilities may degrade as browsers evolve.
• All future SalesIQ features and improvements will only be released on the new widget, with ongoing maintenance and support limited to that version.