Zoho Desk - Upgraded Zia Sentiment Analysis Model

Zoho Desk is upgrading the Zia Sentiment Analysis model to give better contextual understanding of customer sentiment, with the older model being deprecated on 7 May 2026.

• All accounts with sentiment analysis enabled will be migrated to the upgraded model automatically.
• Depending on your current setup, an Update action may still be required to complete the transition. Check under Setup, Zia, Intelligence, Sentiment Analysis and click Update if prompted; this is a one-time action.
• If sentiment analysis is disabled and re-enabled later, the upgraded model is applied automatically without a separate update step.
• The older sentiment analysis model is scheduled for deprecation on 7 May 2026, after which all remaining accounts will be moved to the new model automatically.
• Sentiment tracking now covers 11 additional languages beyond English: Arabic, German, Spanish, French, Japanese, Chinese (Simplified), Indonesian, Hindi, Italian, Malay, and Portuguese.

Availability: Enterprise edition only. Available in the US, EU, IN, JP, CA, UAE, CN, and AU data centres.