Upcoming Webinar: How to Customise Zoho CRM Around Your Sales Process· Oct 16Register →
App Directory
Zoho Lens
Service, Security and IT Management
Zoho Lens is an interactive remote assistance platform using augmented reality (AR). Field technicians or customers can share their camera view with remote experts, who can annotate the live feed with AR markers to guide them through repairs, inspections, or troubleshooting — reducing the need for on-site visits.
Key features
- AR-powered remote assistance
- Live camera streaming
- AR annotations and markers
- Session recording
- Text and voice chat
- Multi-platform support
- No app required for customers (browser-based)
- Snapshot capture
- Session history
- Integration with service desk tools
Use cases
- Remote equipment troubleshooting and repair guidance
- Quality inspections without travel
- Training field technicians remotely
- Customer support for physical products
Why teams choose Zoho Lens
- Guide anyone through repairs remotely with AR
- Reduce costly on-site visits
- No app installation needed for the remote user
- Record sessions for training and compliance