Zoho Mail - Email Outbox Now Available in Sandbox

You can now view and verify every email triggered from your sandbox before anything goes live, with emails organized by category and mode.

• Outbox is available under Data Administration in the sandbox
• Two main categories organize emails: All (every email sent from the sandbox) and Unread emails (messages not yet opened)
• Emails are also categorized by the mode in which they were sent, such as Individual email or email from a workflow, helping you identify the purpose and triggering method
• Each email in the outbox list displays key details including subject, mode of triggering, and the record it originated from
• Record names are shown as clickable links, allowing you to quickly jump to the record for a closer look
• You can only see emails for records you have access to, in line with your role-based permissions
• Filter emails by module or use time-based filters such as Today, This Week, or Custom Range for focused review
• Emails are stored in the Outbox for 60 days
• Sandbox rebuilds will delete all Outbox emails
• Emails associated with deleted records are automatically removed
• Email templates can be deleted without affecting the visibility of emails in the outbox
• Manual deletion of Outbox entries is not supported in Sandbox
• Email analytics are not supported in Sandbox
• Outbox helps you verify emails before sending to customers, identifying issues like missing fields, misfired conditions, or formatting glitches
• Availability: Enterprise and above editions of Zoho CRM, across all data centers