Zoho Bigin - Android App Telephony Support

Zoho Bigin's Android app (version 2.0.0) now supports built-in telephony, RingCentral, and Zoho Voice integrations for making and receiving calls.

• Built-in telephony allows you to make and receive calls directly within the Bigin app using an in-app keypad, without switching to the phone dialer.
• You can initiate calls from the contact list view, the contact details page, or by tapping a phone number.
• During a call, you can view open deals associated with the contact.
• After a call ends, you can add follow-up activities such as tasks, events, upcoming calls, and notes.
• If the dialled number does not match an existing contact, you can add a new contact directly from the call screen.
• When using RingCentral or Zoho Voice, tapping the call button redirects you to the respective app, which manages the call entirely.
• Telephony integration must first be configured through the Bigin desktop site; call preferences are then set under Settings, Calls, Call Preferences in the Android app.