Zoho News

Zoho Desk News.

Stay up to date with the latest Zoho Desk product updates, feature releases, and announcements from the Zoho ecosystem.

6 articles for Zoho Desk
Zoho Desk - SalesIQ Live Chat Widget Upgrade
May 13, 2026
Zoho Desk

SalesIQ Live Chat Widget Upgrade

The older SalesIQ live chat widget powering chat in Zoho Desk, Help Center, and ASAP will be deprecated on 15 May 2026, with the new widget rolling out from 18 May 2026. No action is required: the embed code, Help Center, and ASAP widgets will switch automatically.

Read more
Zoho Desk - Upgraded Zia Sentiment Analysis Model
May 8, 2026
Zoho Desk

Upgraded Zia Sentiment Analysis Model

Zoho Desk is upgrading the Zia Sentiment Analysis model to improve accuracy across all supported channels, with the older model scheduled for deprecation on 7 May 2026. The new model also expands tracked-language coverage from English only to 12 languages in total.

Read more
Newsletter

Never miss an update

Weekly Zoho news, updates from Limitless, and invites to upcoming webinars.

Zoho Desk - Multi-Factor Authentication for Help Centre Profiles
May 5, 2026
Zoho Desk

Multi-Factor Authentication for Help Centre Profiles

Zoho Desk now supports Multi-Factor Authentication (MFA) for help centre user accounts. Businesses can enable TOTP-based verification to add a second layer of security at sign-in.

Read more
D
April 10, 2026
Zoho Desk

Shared WhatsApp Number Across Zoho Services

You can now use a single WhatsApp Business number across multiple Zoho services, keeping customer conversations unified. The parent service controls automation while other connected services can view and participate in the same thread.

Read more
Zoho Desk - Notification Preferences by Department
March 25, 2026
Zoho Desk

Notification Preferences by Department

Agents in Zoho Desk can now control which departments trigger feed notifications, reducing notification fatigue from inactive departments. Notification preferences apply only to activity feeds and do not affect email notifications from configured rules.

Read more
D
March 21, 2026
Zoho Desk

Snippets in Ticket Comments

Zoho Desk now allows you to insert snippets directly in ticket comments to reuse standard responses and reduce repetitive typing. You can accelerate ticket responses while maintaining consistency in communication across your support team.

Read more
RSS
Get Started

Ready to go limitless?

Every engagement starts with a conversation. Book an intro call today and get a clear roadmap for your Zoho ecosystem.